AImatics (CEO Lee Hoon) and Insung Data (CEO Choi Hyun-hwan), the largest quick service company in Korea, have signed a memorandum of understanding (MOU) to jointly promote the AI call center (AICC) business.
Through this agreement, AImatics will develop and supply AICC solutions equipped with natural language processing (NLP) technology, and Insung Data will apply the solution to its quick service call platform to automate and improve the efficiency of call work.
In particular, the AICC that will be applied this time is based on a smaller Large Language Model (sLLM), which is attracting attention because it can realize high performance with fewer resources compared to the existing Large Language Model (LLM). This is expected to reduce the workload of agents and enable faster and more accurate call answering and dispatching.
In the future, we plan to verify the technology through a proof-of-concept (PoC) test at a quick service operator affiliated with Inseong Data and expand it to the commercialization stage.
"Through this collaboration, we have once again confirmed that our AI technology is not limited to a specific industry and can provide real value to various business environments," said Lee Hoon, CEO of AImatics. "We will continue to contribute to the expansion of the AI ecosystem by developing optimal AI solutions tailored to the needs of our customers and partners."
Based on the vision of "Where AI meets real life," AIMATICS continues to develop AI technologiesthat benefit real life and industrial fields such as mobility, smart factories, security, and healthcare by utilizing its AI model AIMNet.